Terms & Conditions
Service Availability
Our site is only intended for use by tourists, residents, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.
Your Status
By placing an order through our site, you warrant that:
1. You are legally capable of entering into binding contracts;
2. You are a resident in the Serviced Country.
3. You have an active email account and telephone and/or mobile phone number for contact purposes.
Usage of Our Website
By using our website, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.
Security
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, please contact us.
Online Orders - (Placement of Online Orders)
Any online placement of an order from the Customer shall be considered an offer to purchase products from the Company.
After an order has been placed, the Customer will receive an email from the Company acknowledging that the Company has received the order. Please note that this does not mean that your order has been accepted.
Your order constitutes an offer to purchase from us. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or by email. The contract between us (“the Contract”) will only be formed when you make the payment after placing an online order.
All orders placed online are subjected to actual stock availability. In the event that the Product in your order is out of stock, we will notify you of such an incident and suggest alternatives to replace the Product that you have selected. In the circumstances where items cannot be replaced, we will provide you with the option to cancel the Products from the order, and the payment made will be refunded to you.
All orders placed online will be fulfilled within 3 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.
You are obligated to make payment in FULL by the payment option you select when you check out your orders.
Delivery
The Company shall not be liable for any delay and/or failure to deliver the products and services in the event where such delay and/or failure is not due to the Company’s conduct and/or omissions but due to factors beyond the Company’s control and/or due to factors which the Company cannot provide for against despite its exercise of reasonable diligence. Under such circumstances, these shall not be a ground for cancellation or variation of the Contract by the Customer.
Factors that are beyond the Company’s control include, but are not limited to, other customers' delays in receiving products within the stipulated time given to them, traffic congestion resulting from bad weather, traffic accidents, road works, fallen trees and/or tree branches, and faulty traffic lights.
The Company shall reserve the right to make a claim against the Customer for all expenses incurred as a result of the Customer’s failure to receive the products and services on the delivery date. Any changes to the delivery date must be made at least one working day before the scheduled delivery date.
Any changes made to the delivery date on the day of the delivery shall be considered as a cancellation of delivery. In such circumstances, delivery charges shall apply to any subsequent delivery made by the Company.
The Company reserves the right to deprive the Customer of the products and services that have been stipulated in the order if the Customer fails to pay the full amount and/or abide by the agreed Payment Term upon delivery.
In the situation where the Company agrees to pass the products to the Customer without receiving full payment, the Customer shall hold the products as the Company’s fiduciary agent and be held accountable for the damage, loss or destruction of the products.
When deliveries are agreed to be spread over a period of time, each delivery to the Customer shall be invoiced by the Company and shall be paid accordingly. In the event that the Customer fails to make payment to the Company upon delivery, the Company shall reserve the right to terminate all subsequent deliveries.
Upon the delivery of products, the receiving party, presumably the Customer and/or the authorised person appointed by the Customer, shall be held accountable for the inspection of the products. Where the Receiving Party (in this case, the Customer and/or the authorised person appointed by the Customer) has signed to declare that products are received in correct quantity and in good condition, the Company shall not be liable for any form of damage found on the products thereafter.
In the circumstances that the item(s) have been missing, wrongly delivered as a result of a picking error, or there have been damages or defects found during the inspection, the Customer shall indicate on the delivery order of such issues. The Product(s) indicated will be replaced and resent to the Customer without any delivery charges.
Refusal to sign the delivery order shall be deemed as a refusal to accept the delivery of goods.
Events Outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks; or
6. the acts, decrees, legislation, regulations or restrictions of any government.
7. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Waiver
If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Severability
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire Agreement
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
Our Right to Vary these Terms and Conditions
We have the right to revise and amend these Terms and Conditions from time to time.
You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 7 working days of receipt by you of the Products).
Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
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